As a fourth-generation family-owned business, we take a long-term approach to our growth. Economic performance lays the foundation for reliable customer relationships, employment, investments, and the further development of our services. For us, this performance is only sustainable in the long term if decisions are made in compliance with the law and with integrity, risks are systematically managed, and responsibilities are clearly defined.
Responsible corporate governance is therefore not reflected solely in revenue growth, tradition, or awards. What matters most is how binding rules, management systems, and control processes work together in our day-to-day operations and how transparently we report to our stakeholders.
The Executive Board bears overall responsibility for setting the direction and managing the corporate group. Implementation takes place within the respective areas of responsibility by managers and functional departments. Defined areas of responsibility, documented decision-making processes, and internal audit and control mechanisms provide a binding framework for this.
This framework integrates economic requirements with environmental, social, and regulatory considerations. Significant impacts, risks, and opportunities are assessed within the relevant departments and incorporated into strategic and operational decisions. The structures are reviewed regularly and refined as requirements change.
For us, long-term economic stability stems primarily from reliable performance, sustainable customer relationships, and the ongoing development of our offerings to meet evolving needs. Changes in customer requirements, technologies, work methods, and regulatory frameworks are therefore incorporated into the development of our services and processes.
We do not evaluate new products, processes, and digital solutions in isolation. What matters most is whether they support the agreed-upon performance, can be used safely and practically in day-to-day operations, and are environmentally, socially, and economically sustainable. In this way, we combine innovation with a responsible approach to resources and investments.
The quality of our services depends on reliable processes, qualified employees, and consistent implementation at each customer site. Standardized procedures, documented responsibilities, internal and external audits, and feedback from customer service support quality assurance and continuous improvement.
For key areas, we use established management systems, including those for quality, environmental, and occupational health and safety management. The scope of certification varies by company, business unit, and standard. We therefore disclose the current scopes of certification and key performance indicators in our Sustainability Report.
In addition, we assess business, operational, and compliance-related risks through structured analysis and control processes. Any identified weaknesses or changes are evaluated, responsibilities are assigned, and necessary actions are tracked.
Acting in compliance with the law and with integrity is essential to the stability and credibility of our company. Our Code of Conduct, the Supplier Code of Conduct, the Statement on Respect for Human Rights, and other internal guidelines set forth binding expectations for employees and business partners.
These include compliance with legal requirements, the prevention of corruption and conflicts of interest, fair competition, the protection of personal and confidential information, and treating others with respect. New employees are informed about the applicable standards, and managers are responsible for implementing them in their respective areas. Risk analyses, internal controls, and audits help identify potential violations and vulnerabilities at an early stage.
Employees, business partners, and third parties can submit reports confidentially and, if desired, anonymously through designated reporting channels. To this end, the compliance and whistleblower system provides, among other things, an external ombudsperson and a digital reporting platform. Incoming reports are reviewed and documented in accordance with a defined procedure.
Suppliers and subcontractors are an essential part of our service delivery. When selecting them and working with them, we consider not only price, quality, and performance, but also requirements regarding integrity, working conditions, human rights, and environmental protection. Our fundamental expectations are outlined in the Supplier Code of Conduct and in our Terms and Conditions of Purchase.
Suppliers are included in regular risk assessments. If specific risks or violations are identified, we investigate the matter and, depending on the outcome, implement appropriate preventive or corrective measures.
Transparent information forms an important foundation for trust and long-term cooperation. Statements regarding performance, impacts, or management structures should be based on documented data sources and clearly described methods.
Feedback from employees, customers, suppliers, and other stakeholders is incorporated into our processes through various dialogue formats. These include, for example, employee and customer surveys, discussions in day-to-day operations, audits, and industry forums. External audits, certifications, and sustainability ratings supplement our own reporting. We assess their significance based on the subject of the audit, scope, and reporting year.
Among the external assessments of our sustainability management, the EcoVadis rating is particularly noteworthy. In 2025, Piepenbrock Facility Management + Co. KG received the Platinum medal on behalf of the companies in the services segment. This places us among the top 1% of the companies evaluated. The assessment covered the areas of the environment, labor and human rights, ethics, and sustainable procurement.
You can find the latest information on corporate development, management systems, compliance, supply chain processes, and external assessments in the most recent Sustainability Report 2025 (PDF). The current principles of conduct are set forth in the Code of Conduct, and information on the whistleblower system and reporting channels is publicly available in the Compliance section. The latest developments are posted on the company blog.
30 years of sustainability management and "Piepenbrock Goes Green", 10 years of "Growth" campaign and sponsorship with Plan International Deutschland – our year 2020 is dominated by sustainability. We will be celebrating!
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Sustainability plays an equally important role at Piepenbrock's affiliated companies LoeschPack and Hastamat. There, we summarise our ecological commitment under the motto "carbon-neutral packaging".
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